Shipping
We ship via Fed Ex Ground delivery and USPS Priority Mail based on the most economical means. Please note that all shipments via Priority Mail will be insured with delivery confirmation, which are additional charges, however, this is still the most economical shipping on orders of 2 to 3 pounds or less. Please let us know if you prefer a particular carrier. During the hot summer months, we will only ship orders Monday-Wednesday to ensure delivery to you before the weekend. Delivery trucks and warehouses temperatures can climb quite high during this time and we prefer that your order arrive within a few days in lieu of sitting in a hot warehouse over the weekend!

Lead Times
All items are made upon order. While orders often ship within 3-5 business days, please allow 7-10 business days for your order to be processed and shipped. This is especially important following any special promotions and holiday sales. Business days do not include weekends, holidays, or days that we are closed and are counted beginning the first business day after the order is placed. If items are needed by a certain date, please specify the date needed in the comments section of our shopping cart or email us and we will do our best to accomodate you. We will always make every effort to ship items as soon as possible. These lead times are applicable to retail orders only. Wholesale lead times may require up to 10-15 business days.

Payments
We currently accept Visa, Mastercard, Paypal, and money orders. International orders must be paid via Paypal (please see our policies regarding International orders below). Credit card processing occurs upon completion of your order, usually 1-2 business days prior to shipping, depending on season and our shipping schedule. For orders over $100, we will process one half of the total at the time of order, and the remainder upon completion of all items. Orders paid by check will be delayed 10 days from receipt of payment to allow the check to clear our bank. For orders paid via Paypal, you will be taken directly to Paypal from our cart to process payment with or without a Paypal account.

Gift Certificates
We regretfully announce that we are no longer accepting third party gift certificates. We apologize for any inconvenience this may cause. In the coming months, we plan to institute an in-house gift certificate program. Details will appear on our site when they become available.

Shipping Costs
All shipping costs are the responsibility of the customer and will be billed accordingly at actual cost via the least expensive carrier unless otherwise stated. Please see "International Shipping Charges" below for international shipping information.

International Orders
Due to recent security updates from our credit card processor, international orders must be paid via Paypal until further notice. A Paypal account is not necessary. Upon submitting your order, you will be taken to the Paypal site to either sign in or pay without an account. Once your order is completed, a Paypal request will be sent for payment of any shipping charges due.

International Shipping Charges
We are very sorry, but due to postal increases, we can no longer offer free shipping to Canada. Currently our shopping cart is not equipped to calculate shipping for international orders, therefore, we will manually calculate your shipping charges and contact you with the correct total. International customers will be contacted with the shipping charges for approval before order processing begins.

International orders of 4 lbs. or more will now be sent via the new International Priority Flat Rate Box. For Canadian destinations, the cost is $23.00 + insurance. For all other countries, the cost is $37.00 + insurance. International orders of $75 or more qualify for discounts on these shipping rates. Feel free to contact us for further details.

Please note: Customs fees or duties are not included in your shipping charges and it is your responsibility to pay these fees upon delivery. For information regarding these or other fees, please contact your customs office. Orders that are undeliverable due to nonpayment of customs fees will incur additional return shipping charges in addition to a restocking fee of 15%.

Returns/Refunds
All sales are final. Due the nature of our products, we can accept no returns unless we have shipped a product in error. If you receive an incorrect product, please contact us right away at sales@lathersnlights.com for instructions.

Damage in Transit
Please inspect your package as soon as possible upon arrival. Should your order sustain damage by the carrier, please contact us right away at sales@lathersnlights.com so that we may initiate the claims process and prepare any necessary replacement items. To help us ensure a quick and easy resolution, we ask that you retain all packaging until you receive further instruction.

How to Contact Us
We are often difficult to reach by phone as we work to fill orders. Whenever possible, please email any questions or comments to sales@lathersnlights.com

Privacy
All personal information submitted by our customers is kept solely for use in processing your order and providing necessary communication. Your information will never be sold, given, or transferred to a third party. Newsletter subscribers may opt-out at any time via a link in our newsletter. Occasionally, we may contact past customers for feedback or with product updates. You may request to be removed from our customer list at any time by sending an email to sales@lathersnlights.com.

Holidays/Schedule
Please note that we will be closed on the following dates in 2008:
Information will be available soon!

Samples
At this time, we are do not offer free samples, however, we do often include samples of our choosing within your order. If you would like to try a particular product when ordering, place your request in the comments section of the order form and we will make every effort to accommodate your request.